Privacy Policy & Notice

This is the privacy notice of Symond Property. In this document, “we”, “our”, or “us” refers to Symond Property Pty Ltd registered in Australia with ACN 160 315 766. Our registered office is at 68 Market Street, Sydney, NSW 2000, Australia. This is a notice to inform you of our policy about all information that we collect and record about you. It covers both information that could and could not identify you. We are extremely concerned to protect your privacy and confidentiality. We understand that all users of our services are quite rightly concerned to know that their data will not be used for any purpose unintended by them. Our policy is both specific and strict. It complies with Australian law. If you think our policy falls short of your expectations or that we are failing to abide by our policy, please contact us. We regret that if there are one or more points below with which you are not happy, your only recourse is to discontinue using our website immediately and do not procure our services. Except as set out below, we do not share, or sell, or disclose to a third party, any personally identifiable information provided by you. Here is a list of the information we collect from you, either through our website or because you give it to us in some other way, and why it is necessary to collect it:

1. Information we collect

This includes basic identification and contact information, such as your name and contact details and also includes all information given to us in the course of your business and ours, such as information you give us in your capacity as our client or customer. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect you to reciprocate this policy. This information is used:
1.1.     to provide you with the services which you request;
‍1.2.    for verifying your identity for security purposes;
‍1.3.    for marketing our services and products;
‍1.4.    information which does not identify any individual may be used in a general way by us or third parties, for examplerelating to demographics or interest in particular products and services.

2. Marketplace information

When we obtain information from you specifically to provide a product or service offered on our website by another party, we assume that in giving us your information, you are also giving us permission to pass it to the relevant party. We accept no responsibility for what other parties may do with your information.

3. Your IP and e-mail address

This information may be recognised by our servers and the pages that you visit may be recorded. We shall not under any circumstances, divulge your IP or e-mail address to any person who is not an employee or contractor of ours and who does not need to know, either generally or specifically. This information is used:
3.1.     to correspond with you or deal with you as you expect;
3.2.    in a collective way not referable to any particular individual, for the purpose of quality control and improvement of our website and services;
3.3.    to send you news about the services to which you have signed up;
3.4.    to tell you about our services or other related services that may be of interest to you.

4. Website usage information

We may use software embedded in our website to collect information about pages you view and how you have reached them, what you do when you visit a page, the length of time you remain on the page, and how we perform in providing content to you.

5. Third party advertising

Third parties may advertise on our website. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects your IP address when they send an advertisement that appears on our site to your browser. They may also use other technology such as cookies or JavaScript to personalise the content of, and to measure the performance of their adverts. We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties.

6. Information we obtain from third parties

Although we do not disclose your personal information to any third party (except as set out in this notice), we do receive data which is indirectly made up from your personal information, from software services such as Google Analytics and others. No such information is identifiable to you.

7. Content you provide to us with a view to be used by third party

If you provide information to us with a view to it being read, copied, downloaded, or used by other people, we accept no responsibility for what that third party may do with it. It is up to you to satisfy yourself about the privacy level of every person who might see your information. If it is available to the general public, neither we nor you have no control whatever as to how it is used.

8. Cookies

Cookies are small text files that are placed on your computer's hard drive through your web browser when you visit any website. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Like all other users of cookies, we may request the return of information from your computer when your browser requests a web page from our server. Cookies enable our web server to identify you to us, and to track your actions and the pages you visit while you use our website. The cookies we use may last for a single visit to our site or may remain on your computer until you delete them or until a defined period of time has passed. Although your browser software enables you to disable cookies, we recommend that you allow the use of cookies in order to take advantage of the features of our website that rely on their use. Here are the ways we use cookies:
8.1.     to record whether you have accepted the use of cookies on our website. This is solely to comply with the law. If you have chosen not to accept cookies, we will not use cookies for your visit, but our site may not work well for you;
8.2.    to allow essential parts of our website to operate for you;
8.3.    to operate our content management system;
8.4.    to operate and enhance security on our website contact form;
8.5.    to collect information about how visitors use our site. We use the information to improve your experience of our site and enable us to provide a better service. This cookie collects information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from, and the pages they visited;
8.6.    to store your personal information so that you do not have to provide it afresh when you visit the site next time.
8.7.    to enable you to watch videos we have placed on YouTube.

9. Complaints

When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.

10. Marketing information

With your permission we may pass your email address and name to selected associates whom we consider may provide services or products you would find useful. You may opt out of this service at any time by contacting us.

11. Re-marketing

We may use re-marketing from time to time. This involves Google or some other supplier placing a tag or marker in order to be able to serve to you an advert for our products/services when you visit some other website.

12. Client information

This is information given to us by you in your capacity as a customer or client of ours. Such information is retained for business use only. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect any affiliate to agree to reciprocate this policy.

13. Children

We do not market to children, nor do we sell products or services for purchase by children. We may sell products and services for end use by children, but for purchase by adults. If you are under 18, you may use our website only with consent from a parent or guardian.

14. Disclosure to government and their agencies

We are subject to the law like everyone else. We may be required to give your information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

15. Compliance with the law

This policy has been compiled so as to comply with the law of every jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your country in which we do business, we should like to hear from you, but ultimately it is your choice as to whether you wish to use our services.

16. Review or update personally identifiable information

At any time, you may review or update the personally identifiable information that we hold about you by contacting us. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.

17. Removal of your information

If you wish us to remove personally identifiable information from our systems, you may contact us. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.

18. Data may be processed outside Australia

Our websites are hosted through Amazon Web Services. We also use outsourced services in countries outside Australia from time to time in other aspects of our business. Accordingly, data obtained within Australia may be processed outside Australia and data obtained in any other country may be processed within or outside that country.

19. Complaints procedure

19.1.     If you have a complaint about how we are collected or handled your personal information, please contact us. We will endeavour in the first instance to deal with your complaint and take action to resolve the matter.
19.2.    If your complaint cannot be resolved at the first instance, we will ask you to lodge a formal complaint in writing, explaining the circumstances of the matter that you are complaining about, how you believe your privacy has been interfered with and how you believe your complaint should be resolved.
19.3.    We will acknowledge receipt of your formal complaint and indicate the timeframe that you can expect a response. We will endeavour to resolve the complaint as quickly as possible, but if the matter is complex and our investigation may take longer, we will let you know when we expect to provide our response.
19.4.    If you are unhappy with our response, you may refer your complaint to the Office of the Australian Information Commissioner.

How you can contact us:

Phone: +61 2 9909 0909
Email: mail@symondproperty.com.au
Post: PO Box Q53, Queen Victoria Building, NSW 1230, Australia

OAIC contact details:

Officer of the Australian Information Commissioner (OAIC)
Email: enquiries@oaic.gov.au

20. Change in Privacy Policy

As we plan to ensure our privacy policy remains current, this policy is subject to change. Your continuing use of our website and services is also deemed as acknowledgement of our most current privacy policy. Please return periodically to review our privacy policy.